Contact Us
Email: halinalaeza@gmail.com Response time: Within 24 hours
Have questions about our lip combos? We're here to help!
Follow us on social media: Instagram: @linalaezabeauty
Frequently Asked Questions:
Q: Are your products cruelty-free? A: Yes! All our products are 100% cruelty-free.
Q: How long does shipping take? A: 3-5 business days. Free shipping on orders $25+!
Q: What is your return policy?
A: All sales are final at Lina Alaeza Beauty. We do not offer refunds, returns, or exchanges on any products due to the personal nature of cosmetic items and hygiene considerations.
Q: Can I return or exchange products if I don't like them?
A: No, we do not accept returns or exchanges for any reason. All sales are final upon completion of purchase.
Q: What if my order arrives damaged or defective?
A: If your order arrives damaged or defective due to shipping or manufacturing issues, please contact us within 48 hours of delivery with photos of the damaged items and your order number. We will replace defective products at no additional cost.
Q: What if you send me the wrong product?
A: If we ship an incorrect product due to our error, we will send the correct item at no cost to you. Please contact us within 48 hours of delivery with your order details.
Q: Why don't you accept returns?
A: For health and hygiene reasons, we cannot accept returns of cosmetic products once they have been shipped. This policy protects all of our customers and ensures product safety.
Q: How do I contact you about a incorrect order?
A: Email us at halinalaeza@gmail.com within 48 hours of delivery. Include your order number and photos if applicable. We respond within 24 hours.
Q: What's included in each lip combo set?
A: Each set includes one precision lip liner and one lip gloss (0.3 fl oz). Available in Dark Brown and Medium Brown liner options.
Q: Are your products cruelty-free?
A: Yes, all Lina Alaeza Beauty products are cruelty-free and never tested on animals.
Q: What skin tones do your shades work for?
A: Our lip combos are designed to be universally flattering and complement all skin tones.